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We allow 14 days for you to exchange or request a refund for your order*. Please do not remove any product tags if you are planning to return an item.

To be eligible for a refund or exchange:

• Your item must be unused and in the same condition you received it.
  
• We do not accept any worn, washed or damaged returns. If an item is returned worn, damaged, or altered in any way, we reserve the right to make a reasonable deduction from your refund to reflect any loss in value. In cases where an item is not suitable for resale, we may return it to you instead of issuing a refund.
  
• Items with tags removed will not be accepted for a refund. Please ensure the item is in it's original garment bag too.

The cost of returning an item is down to you. You must use a recorded or tracked service. All items remain your responsibility until they are returned and received. 

To start a return/exchange

• E-mail customer services (info@runriotwear.com) and say which item you're returning with your original order number and proof of purchase. 
• Please state whether you require a refund or exchange. We will endeavour to respond within 48 hours.
• Condition check: To help us process returns quickly and avoid unnecessary postage, we ask that you include two clear photos of the item before sending it back — one of the front and one of the back, with any tags clearly visible. These photos not only help us confirm that your return meets our policy, but also act as proof of the item’s condition in case it’s damaged or delayed in transit. It’s a simple step that protects both you and us, and helps ensure a smoother refund or exchange.
  

RETURNS: Once we have confirmed your undamaged return, we will issue you with a reward voucher of £4 off your next order as a thank you for covering the cost of return. Please ensure you include your order number and purchase email address inside your return (this can be a print off of your order). Without this information we may not be able to identify your order and process your refund or exchange.

EXCHANGES: We encourage exchanges over returns. As such, we will deliver your exchanged item(s) free of charge as well as provide you with a £4 reward voucher off you next purchase once we have confirmed your undamaged return. 

FAULTY / DAMAGED ITEMS: We take quality seriously, but if you receive an item that’s damaged or faulty, please email us with your order number and clear photos of the issue before returning it. We’ll aim to respond within 48 hours. Please note that items damaged through wear and tear, accident or misuse aren’t considered faulty.

One reward per original order. Codes are non-transferable, valid for 60 days, and cannot be combined with other discounts or used on gift cards. The exchange and return rewards apply once per order and are not cumulative. 

We kindly request that you always review our sizing chart and information to ensure that you are ordering a garment that is most likely to fit you.

A bit more on our philosophy on returns

Our main approach is to make distinct and durable products that you will love to minimise returns in the first place. Then our return policy is designed to minimise waste and promote mindful purchasing.

Returns are really tricky. We passionately believe in giving our customers the option to change their mind, or to send something back that doesn’t meet your expectation (of course). But we’re keen to discourage people from buying then returning things on a whim just because they can.

Why? Because every return has an environmental and financial footprint.

• Environmental impact: A significant portion of returned apparel cannot be resold and often ends up in landfills, contributing to environmental degradation.
  
  
• Processing impact: Handling returns can cost retailers up to 66% of the item's original price, considering shipping, restocking, and potential markdowns.

There’s no perfect answer when it comes to returns. We’re taking steps to reduce unnecessary returns, but your satisfaction remains our priority - you're always welcome to return items that you’re not happy with.

*In accordance with the UK Consumer Contracts Regulations 2013, you have 14 days from the day after you receive your goods to notify us that you wish to cancel or return your order, and a further 14 days to send the items back. This statutory right applies to most online purchases and is separate from our goodwill returns policy.